Privacy Policy
Your privacy matters to us at LawnToneCurrent
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we collect information you supply willingly. This includes your full name, company name, email address, phone number, delivery addresses, and specific preferences for your floral needs. We also gather payment details when you place orders, though processing is handled securely through our payment partners.
For our corporate clients, we may gather additional business details such as company registration information, preferred delivery times, and budget requirements. This helps us tailor our service to fit your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your personal data to fulfill orders and provide excellent customer care. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use data to improve our services and the experience on our site. This helps us determine which corporate floral services hold the most value for our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
LawnToneCurrent respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal information with seriousness and apply suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during the exchange between your browser and our systems.
Limited Access
Only staff members who require the data to deliver services are granted access to customer data.
Although we implement strong security measures, no method of transmission over the internet is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may be entitled to access, update, delete, or limit how your personal information is used.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was gathered.
Typical retention periods:
- Customer contact and order information: around three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie settings in your browser. Note that disabling certain cookies may impact how the site functions. For thorough details about how we handle cookies, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only LawnToneCurrent and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will revise the "Last Updated" date shown at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch with us.
Contact Us About Privacy
LawnToneCurrent Privacy Team
47 Floral Lane, Chelsea, London
London, United Kingdom SW3 5AU
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.